Terms & Conditions
Please read these terms and conditions carefully before booking lessons with Drive with Radu.
Important Notice
BY BOOKING LESSONS WITH DRIVE WITH RADU, YOU ACKNOWLEDGE THAT THESE TERMS AND CONDITIONS APPLY TO YOUR LESSONS.
When your Total Drive account is set up, you will be required to read and sign these Terms & Conditions when you first log in. Please make sure you have read and understood them before signing.
Lesson Bookings & Payments
Current Lesson Prices
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1-hour lesson: £40
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2-hour lesson: £80
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10-hour package: £380
Your applicable lesson rate and duration will be confirmed before booking.
Payment for your lesson(s) must be received by Sunday before your scheduled lesson(s). If payment is not received by this deadline, your lesson slot may be released and offered to another student. Releasing a lesson slot due to non-payment does not affect any cancellation charges that may apply under these Terms & Conditions.
Payments are accepted by bank transfer only.
Lessons already taken are non-refundable.
Discounted lesson packages may be purchased in advance. If lessons are stopped before all prepaid hours are used, the unused hours will be refunded. Any lessons already taken will first be recalculated at the standard hourly rate applicable when the package was purchased, with the remaining balance then refunded.
Refund Policy
Any lessons already taken will be charged at the standard hourly rate, even if they were originally purchased as part of a discounted package.
If tuition ends for any reason, any remaining prepaid balance will be calculated after deducting the cost of lessons already taken, and the unused balance will be refunded.
If a pupil repeatedly fails to attend lessons, cancels regularly, or does not maintain their agreed lesson schedule, I reserve the right to end the tuition arrangement. Any unused prepaid balance will be refunded in accordance with this policy.
Driving Tests
Practical driving tests must be booked and managed directly by the student using the official DVSA booking service.
Students are responsible for following current DVSA rules when booking, changing or swapping their driving test. You can make up to 2 changes to an existing booking, and only you can manage your own test. Additional restrictions apply to test swaps and changing test centres.
Please read the official DVSA guidance on driving test booking changes and guidance on swapping tests.
Once the instructor confirms that the student is sufficiently prepared and ready to take their practical driving test, the student may choose the test date, time and test centre that suits them.
The instructor only provides driving test support at Kettering and Wellingborough test centres. The instructor will not travel to any other test centre for a practical driving test.
Before booking, students should check the instructor’s availability at www.drivewithradu.co.uk/driving-test-availability. The availability calendar shows dates when the instructor is unavailable due to driving tests, holidays or other commitments.
The availability calendar is provided for guidance and does not reserve or guarantee a test appointment.
Once the test has been booked, the student must inform the instructor as soon as possible and provide the test date, test time and test centre.
Booking a test when the instructor is unavailable, or booking a test at a test centre other than Kettering or Wellingborough, does not guarantee that the instructor or vehicle will be available.
Cancellations & Lateness
A minimum of 24 hours’ notice is required to cancel or reschedule a lesson.
Where less than 24 hours’ notice is given, the full lesson fee will normally be charged. Genuine illness or emergencies will be considered on an individual basis. Students must contact the instructor as soon as possible if they are unable to attend.
Repeated short-notice cancellations may result in lesson fees being charged and/or the regular weekly lesson slot being reassigned. Decisions will be based on the individual circumstances, the student's history and overall reliability.
Regular lesson slots are provided on the understanding that students attend reliably. Where a student becomes consistently unreliable due to repeated cancellations, missed lessons or other circumstances, the instructor reserves the right to withdraw and reassign the regular weekly lesson slot.
When the instructor arrives at the agreed meeting point, the student will be contacted by message to confirm that the instructor has arrived and is waiting.
If the student has not arrived within 15 minutes of the scheduled lesson start time, the instructor will make one final telephone call. If the student has still not arrived and cannot be contacted, the instructor will leave and the lesson will be treated as a missed lesson. The full lesson fee will normally be charged, and the instructor will send a message explaining the missed lesson and the charge.
If the student arrives late, the lesson will still finish at the scheduled time, and the full lesson fee will apply. The lost time will not automatically be added to the end of the lesson.
Instructor Cancellations
If the instructor needs to cancel a lesson, an alternative time will be offered where possible, including weekends.
If no suitable replacement time is available, any prepaid lesson will be carried forward as credit and applied to the next lesson agreed between the instructor and the student, normally the following week.
Where lessons continue, the credit will remain available for the next agreed lesson. Nothing in this policy removes the student's statutory consumer rights.
Conduct & Safety
A respectful and safe learning environment is expected at all times.
Bullying, harassment, discrimination, abusive, threatening or aggressive behaviour will not be tolerated. Students must follow reasonable safety instructions and must not attend lessons under the influence of alcohol or drugs or when otherwise unfit to drive safely.
The instructor reserves the right to stop or refuse a lesson where a student's behaviour is inappropriate, safety is affected, or the student refuses to follow essential safety instructions.
If a lesson is stopped early because of the student's abusive, threatening or unsafe behaviour, or because the student is unfit to drive, the full booked lesson fee will normally remain payable, and no refund will be given for the unused portion of the lesson, subject to applicable consumer law.
The instructor may also withdraw use of the vehicle immediately where safety is at risk and may refuse future lessons where serious or repeated misconduct makes continuing tuition inappropriate.
Legal Requirements & Liability
Students must hold a valid provisional or full driving licence, as appropriate, and remain legally entitled to drive. They must meet the required eyesight standard and inform the instructor of any change affecting their legal entitlement or ability to drive safely.
The instructor will check driving entitlement and eyesight at the first lesson and regularly during training, in line with DVSA guidance.
Accidents can happen while learning. Any damage will be considered fairly, taking into account the circumstances, available evidence, insurance cover and applicable law. Students will not automatically be responsible for damage simply because an accident occurs during a lesson.
The instructor is not responsible for delays or cancellations caused by DVSA or circumstances outside the instructor’s reasonable control, except where liability cannot legally be excluded.
Driving Instructor Code of Practice
Drive with Radu follows the DVSA Driving Instructor Code of Practice. You can read the full code here: https://www.gov.uk/government/publications/driving-instructor-code-of-practice/driving-instructor-code-of-practice-effective-date-to-be-confirmed
Medical Conditions & Additional Learning Needs
Students must inform the instructor of any medical condition, medication or other circumstance that could affect their ability to drive safely or take part safely in lessons.
Students do not need to disclose private medical information that is unrelated to driving safety.
Students remain responsible for meeting DVLA medical fitness requirements and notifying DVLA of any medical condition they are legally required to report.
Privacy Notice – Use of Dashcam
For safety, security and incident protection, the tuition vehicle may use outward-facing and interior-facing cameras. Audio recording may be used only where necessary and justified, and will normally remain switched off.
Audio may be recorded only where necessary and justified, for example to investigate a security incident, allegation or insurance claim. Audio will normally remain switched off.
Recordings may be reviewed or shared with insurers, the police, DVSA or other relevant authorities where necessary and lawful. Recordings are stored securely and normally deleted after 7 days unless required for an incident, complaint or claim.
You may request access to recordings containing your personal data, subject to applicable legal requirements and the rights of others. For questions, contact Radu Petre at drivewithradu@gmail.com or 07500720328.
Recording equipment will be switched off during practical driving tests.
Pupils will receive a separate Dashcam and Privacy Notice to read and sign, explaining these arrangements and how their personal data is handled.
Data Protection
Drive with Radu, operated by Radu Petre, takes the privacy and security of students' personal information seriously.
Personal information, such as contact details, lesson bookings, payment records, lesson progress and communications, is collected and used to provide driving lessons, manage bookings and payments, maintain business records and respond to enquiries or complaints.
Information relevant to driving safety or additional support will only be requested where necessary. Information may also be used to protect safety, investigate incidents, handle insurance claims and establish or defend legal claims.
Personal information is processed where necessary to provide the agreed service, meet legal obligations, pursue legitimate business interests or with consent where appropriate.
Information may be shared with relevant service providers, such as website, email and accounting providers, or with insurers, DVSA, law enforcement or other authorities where necessary and appropriate. Personal information is not sold to third parties.
Personal information is stored securely and retained only for as long as necessary for the purpose for which it was collected, including applicable legal, tax and record-keeping requirements. Further details about in-car cameras and audio recording are provided in the separate Dashcam and In-Car Recording Notice.
Students may request access to their personal information, ask for incorrect information to be corrected, and exercise other data protection rights where applicable. They may also withdraw consent where processing is based on consent. Some information may need to be retained where there is a legal obligation or another lawful reason.
For questions about personal information or to exercise your rights, contact:
Radu Petre – Drive with Radu
Email: drivewithradu@gmail.com
Telephone: 07500720328
Website: www.drivewithradu.co.uk
Radu Petre is registered with the Information Commissioner's Office (ICO) as a data controller.
Students may also raise concerns with the ICO at www.ico.org.uk.
Complaints Procedure
If you have a complaint about your lessons, payments or the service provided, please contact me directly in the first instance.
You can contact me by email at drivewithradu@gmail.com or by telephone on 07500720328.
I recommend putting complaints in writing so I can understand the issue clearly and keep an accurate record.
I will consider your concerns fairly, investigate where necessary and aim to resolve the matter as promptly as possible. I will keep a record of the complaint and its outcome.
If a complaint about my professional conduct or service cannot be resolved directly, you may contact the DVSA driving instructor team at instructorconduct@dvsa.gov.uk for further guidance. Please note that the DVSA cannot recover money on your behalf.
You can also read the official GOV.UK guidance on how to complain about a driving instructor, which explains when and how to contact the DVSA.
Questions About These Terms?
If you have any questions, concerns, or require clarification regarding lessons, payments, cancellations, or driving tests, please speak directly with the instructor.
Clear communication helps maintain a smooth and positive learning experience.
These Terms & Conditions may be updated where necessary and the latest version will always apply to future bookings.